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Operations Assistant

Auburn, ME · Customer Service

 

The Operations Assistant role is a full-time position responsible for coordinating projects and service requests by scheduling technician resources and materials to ensure a high level of customer service and profitability.

RESPONSIBILITIES:
  • Coordinates the implementation process for installations and service requests based on project manager guidance.
  • Reviews the project scope and material list for accuracy.
  • Orders materials and confirms delivery.
  • Schedules technician resources for any required benching of equipment
  • Coordinates installation with account manager, customer, and technician resources.
  • Create and update project documents using Visio, Excel, CAD, and MS Project as needed.
  • Provide frequent and detailed project status updates to the customer.
  • Strengthen customer relationships by being responsible, accurate, helpful, and trustworthy.
  • Proactively look for opportunities to provide more value-add services to assigned customers.
  • Maintain customer profiles and standards documents to ensure accuracy.
  • Manage and schedule service tickets as needed scheduling with the customer and technician resources.
  • Update RT software with ticket status
  • Manage customer service contracts as required

SKILLS/EXPERIENCE/TRAINING:
  • High School Diploma or General Education Degree (GED) and two to three years minimum alarm industry experience in security system sales, management, service or installation; or the equivalent combination of education and experience
  • Solid understanding of the technology industry experience including service and coordination.
  • Ability to follow blueprints, notes and specifications to meets the job requirements.
  • Basic written and verbal communications skills.
  • Experience with construction and adherence to large and small project scheduling
  • Enjoys hands-on problem solving in a fast-paced work environment
  • Ability to work well both independently and as part of a professional team
  • Excellent time management, planning and forward-thinking skills.
  • Self-motivated with a positive and professional attitude.
  • Excellent communication and listening skills.
  • Strong team-building, customer service, and interpersonal skills.
  • Must possess good decision making skills, be very organized and detail oriented.
  • Strong computer skills using Microsoft Office suite (i.e., Word, Excel, Outlook) required.
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