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Bilingual (English-Spanish) Data Collection Associate

Portland, ME · Science/Research
The Bilingual (English-Spanish) Data Collection Associate (FT or PT, with benefits, including healthcare insurance) is responsible for performing data collection, data processing and recruiting activities for research and evaluation projects. The Data Collection Associate conducts telephone interviews, recruits research participants, assembles mailings, and receives, tracks and data enters or scans mail and paper surveys.

We offer employees the opportunity for meaningful work and independence in a close-knit, team-oriented environment. We mainly serve health care and human services clients and most of our work is conducted for clients out of state – some 30 states in all.  We are a small firm with a big reach. Our many repeat clients demonstrate our focus on quality work – and the dedication of our employees.

Primary Responsibilities
  • Conduct interviews using CATI (Computer Assisted Telephone Interviewing) software, following interviewing protocols
  • Conduct in-depth executive interviews. Call contacts, gain access to respondent though gate keepers, conduct qualitative and quantitative interviews using supplied survey, manage sample records noting contacts, refusals, scheduled callbacks and completions
  • Recruit research participants at the organizational and individual level and coordinate their participation in research projects. Gain organizational approval, identify appropriate contact person, collect data necessary for participation and communicate throughout the research process
  • Produce outgoing survey mailings. Assemble materials, stuff, seal and stamp envelopes
  • Test survey programs to ensure they are functioning as intended
  • Receive, open and track returned mail/paper surveys
  • Manually data enter or scan mail/paper surveys
  • Assist with Spanish to English and English to Spanish translations, both written and verbal
Other Duties May Include
  • Develop, clean, and format lists of survey respondents
  • Identify new/replacement contact information for potential respondents
  • Maintain and update the focus group recruiting database
  • Clean and code open ended responses. Develop code lists, interpret meaning of verbatim comments and code comments into categories with similar meanings
  • Format mail/paper surveys in MS Word or (once trained) TeleForm software
Required Skills and Competencies
  • Proficient in English and Spanish. Able to read, write and speak both languages fluently
  • Strong telephone skills. Must be able to quickly develop rapport with potential research participants. Must be able to stick to a script and our interviewing protocols
  • Strong organizational skills and attention to detail. Capable of following a work plan and schedule while also adjusting how work is done to meet changing circumstances
  • Proficiency in MS Excel, Word, and Outlook with demonstrated previous experience using all three in day to day work
  • The ability to learn new software quickly – we will provide training on industry specific software
  • Minimum 9,000 kph 10-key data entry speed
  • Minimum 45 wpm typing speed
  • Excellent oral and written communications skills
  • Ability to work independently in a fast-paced environment on multiple projects
  • Responsive to internal, client and respondent requests; focus on meeting customer needs
  • Fit with our organizational culture. Work independently with minimal supervision. Solving problems independently as needed. Strong work ethic. Responsive to internal and client requests. Focus on meeting customer needs.
Education and Experience
  • A High School diploma or GED required. Candidates with an associate’s degree or bachelor’s degree are encouraged to apply.
  • A minimum of two years of relevant experience
  • Experience working in a healthcare or social services organization desirable
Benefits Include
  • Company paid basic health plan
  • Company contribution to dental plan
  • Life insurance, long term and short-term disability
  • Earned time for holidays, vacation and sick
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